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Remote Service for OEM Machine Builders

Help your service teams support machines faster

Reduce unnecessary site visits, and standardize secure access across your installed base. 

Start a PilotGet the Remote Service Playbook
Remote service OEM technician using ei3

Trusted to power secure connected machine programs across global OEMs

An OEM technician reporting on machine issue resolution

Most machine builders have some form of remote access—but it's inconsistent, hard to govern, and difficult to scale.

A true remote service model needs more than a connection. It requires a repeatable way to:

  • Access machines securely
  • Diagnose issues efficiently
  • Support customers promptly
  • Create visibility across the installed base
Get the playbook

Build a better service workflow

Step 1: Connect

Securely access the right machine, device, or network.

Step 2: Diagnose

Use machine context and access tools to understand what is happening.

Step 3: Support

Help the customer or local team resolve the issue faster.

Step 4: Document

Maintain visibility into access, activity, and service history.

Step 5: Scale

Repeat the model across machines, customers, regions, and service teams.

Proven Approach in Industrial Environments Worldwide

190 000+
machines connected
6 500+
sites
80%
of issues resolved remotely
ZERO
security breaches in 25 years

A standardized model for secure remote service

services copy
Talk to our service experts

Secure Connectivity

  • Outbound-only architecture
  • No open inbound ports
  • Network segmentation

Controlled Access

  • Identity-based access (MFA)
  • Session control and approvals
  • Full audit visibility

Service Intelligence

  • Machine-level diagnostics
  • Data and history in context
  • Faster root-cause resolution
Remote Service Playbook for OEM

Download the Remote Service Playbook

Designed for scalable industrial deployment.
Best started with a pilot.

service operations

What a pilot can help validate:

  • Which machines and environments are the best fit
  • How secure remote access will be deployed
  • How service teams will use the system
  • What workflows, permissions, and reporting are needed
  • How to scale from pilot to broader rollout

Frequently asked questions

What is remote service for OEMs?

Remote service gives machine builders a secure, repeatable way to access, diagnose, and support machines after installation. It goes beyond basic remote access by supporting service workflows, visibility, and scalability across the installed base.

How is remote service different from remote access?

Remote access is the connection. Remote service is the operating model around it: access control, troubleshooting, documentation, customer support, and fleet-level service management.

Can ei³ support both new machines and existing machines?

Yes. ei³ supports deployment models for new machine programs and existing installed base modernization.

What does a pilot usually include?

A pilot typically focuses on a defined set of machines, customer environments, or service use cases to validate connectivity, security, workflows, and rollout requirements.